Q. How do I place an order?
To place an order :-

1. Click “Add to cart” button on the products you wish to purchase.
2. Click “Continue Shopping” to continue adding other products into the cart or click “Checkout” to proceed with your payment.
3. You'll reach a log in page where you need to log into your account using your Username and Password. If you don't have an account created yet, you'll need to register an account before you can proceed with your payment.
4. You'll need to confirm your shipping address on the “Shipping Address” page and click “Next” button.
5. From here, you need to select your shipping methods and click “Next” button.
6. Next you'll need to choose your payment method then click “Next” button.
7. You will need to reconfirm your billing details and agree to the Terms and Conditions.
8. Click “Confirm Order” to complete the order.

Q. What are the payment methods available?
J-TECH SYSTEM SDN BHD offers various kinds of Payment Methods, such as :-
1. Credit Card
Via Paypal (Visa or Mastercard / American Express / Paypal Funds) 
Via Ipay88 (Visa or Mastercard / Internet Banking)

2. Invoice / Cheque / Offline Bank Transfer

Bank : AmBank (M) Berhad
Bank Account : 014-201-000866-3
Swift Code : ARBKMYKL
Account Name : J-TECH SYSTEM SDN BHD

After you have made the payment, please send us the payment details listed below :
Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
Total Amount Paid :
Your Order No :

You may send your bank-in receipt and information above to: finance@jtech.my

Note: Your purchased products will not be delivered until we have this confirmation.


Q. How do I  change my account's personal information and shipping address?

• Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.

Q. I forgot my Password for my account. What should I do to retrieve it?

1. Click on “Lost Password?” and fill in the email you that used to register the account in the box.
2. Click Submit.
3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.

Q. Can I cancel an existing order that have been made?
Yes,  only if the order is still on pending status.

- Please send an email to our customers service email at sales@jtech.my with the message title “Request to cancel order” in order to inform us about the cancellation order.

- Orders that are in shipping or shipped will not be cancel.



Q. What is the product's transaction currency?
All products transaction currency will be done in MYR.

Q. How long do deliveries usually take?
Deliveries will be within 1 to 3 working days.

Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to sales@jtech.my for us to clear your doubts.